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Aathma Sufferers
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Asthmatic passenger's required medical clearance if the asthmatic passengers are
likely to require oxygen during flights. Air lines should be informed 3 days prior
to departure.
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Baggage Allowances
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Europe/Middle East/ Africa/Asia/Australia
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Economy class = 20-23 kilos, 45-60 kilos(on selected airlines)
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Business Class = 30 Kilos
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First Class = 40 kilos
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USA/Canada/South America /Caribean Economy = 2 pieces with total dimensions of 158ccm.62
inches for each piece. weight allowance 32 kilo for each piece.
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Deaf and Blind Passengers
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Medical clearance is not required for permanently blind and deaf passengers but
the airline should be infomed of their condition at the time of making the reservation.
Any special assistance that is required must also be made at the time of booking.
However, groups of blind passenger passengers do need medical clearance and so do
temporary blind passengers
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Discounted Air fares
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The term discounted air fares related to prices that undercut the normal published
IATA fares. Discounted air fares can be changed several times throughout the years.
In Fare is only guaranteed once tickets are issued.
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Divers
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ecompression sickness can occur if diving is flowed immediately by travel to altitude
above sea level. Restrictions apply on flying after diving from 2-24 hours if the
dive made without decompression stop, or 8-24 hours with decompression stop. All
passengers who have recently been or currently suffering from decompression sickness,
should obtain medical clearance.
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E Ticket Collection/Check-in Procedure
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Electronic Tickets are an attractive alternative to the conventional paper ticket.
They cut out the waiting time for ticket issuance and collection from the airline
ticket desk at the airport. All you need to do is to input your booking reference
number or your name into the ticket machine located the airport and it will print
your boarding pass for the flight. For Lufthansa, Austrian Airline and Scandinavian
Airlines, a form of identification is mandatory when the issuing the Electronic
Ticket. The form of identification can be a credit card, Miles and More card or
SAS Eurobonus card. The appropriate card number must be submitted at the time of
making the reservation. To collect your electronic ticket you should either collect
it from the ‘‘Quick Check-in Machine'' or from the check-in counter.
To receive your Electronic Tickets/boarding pass you must produce the same form
of identification that was entered at the time of making the reservation.
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Elderly passengers
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Airline can provide escorts for elderly passengers who might need special attention
during embarkation / disembarkation or in flight. Elderly passengers can be provided
with a wheelchair if they find it difficult to walk quickly or cross long distances
on foot in airport terminals
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Medical Cases
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Certain passengers required medical clearance to travel any airline. Obtaining an
application for carriage of Medical Passengers does this. This form should be filled
in by the passenger's doctors and then subm tted to the airline's Senior Manager
Medical Services. Please bear in mind that the clearance can be take up to 3 days.
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Any one suffering from illness of mind that prevents him/her from taking care of
themselves can only fly when accompanied by adult escort.
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Pregnant Women
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Pregnant women in normal health can travel up to her 8th month of pregnancy. Thereafter
and if travel is absolutely necessary, medical clearance is required at least three
days prior to travel.
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Pre-paid Ticket Advice (PTA)
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This is when tickets are arranged for collection from an overseas location for travel
originating outside The United Kingdom. Tickets are normally arranged for ticket
collection at the airlines ticket desk in an international overseas airport or at
a downtown location.
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Published IATA fares
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These fares are filed and approved by the Governing body IATA (International Air
Transport Association). All airlines that operate a service between two cities will
normally have a common rated fare and adhere to the same fare rules. Published fares
can be changed with our notice and once again fares are only guaranteed until tickets
have been issued. The only way airline can undercut each other is by offering discounted
air fares to appointed travel agents to promote directly to the cooperate and retail
market.
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Refunds
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Cancelling discounted tickets can be long process because refund process can be
take up to 8 weeks. All tickets must be sent back to the airline via the travel
agent for there authorization hence the reason for the delays. Published fare can
take 4 weeks for refunds to process.
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Sitting Fracture Cases
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Passengers can be accepted with our clearance provided that they can use toilet
unaided on journey over 2 hours. This exemption only applies when passenger can
occupy a normal seat in the normal position and then the plaster cast applied is
at least 48 hours old.
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Stretcher case passengers
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Medical clearance required, stretchers are accommodated in the economy section of
the aircraft. The fare will be four times the normal one-way adult fare. Stretcher
passengers are allowed 80 kilos of free baggage allowance.
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Ticket on Departure
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For last minute reservation bookings, there may not be enough time to post tickets
to the passengers .Most airline will offer ticket on departure service for passengers
wishing to collect their tickets from their ticket desk. Several airlines now charge
for this service ranging from £15 - £25. It is recommended that passengers
should allow an extra 30 min added on their check-in time because sometimes airline
ticket desks can be extremely busy. Please note that not all airlines can offer
a ticket on departure service with regard to issuing discounted tickets, especially
at UK provisional airports
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Travel with children
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Babies less then 7 days old are not allowed to travel by air. Babies under the age
of 2 (maximize size 20”) can travel using the aircraft bassinet. Special meals
are available to no extra cost. Pushchair will not be accepted on board the aircraft
and must be checked in as luggage.
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Traveling with Pets
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Airlines will accept dogs, cats, birds, rabbits, hamsters, tropical fish and guinea-pigs.
Any other categories of animals must first be cleared through the appropriate airline.
Arrangements should be made at least 2 weeks prior to departure. An import license
must be obtained by a qualified vet to confirm that the animal is healthy. Some
countries require dogs and cat to be immunized against rabies. They are also sometimes
required to keep in quarantine for up to 6months after arrival at their final destination.
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Unaccompanied Minors
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When requesting an escort, you must provide the airline with the child's age, nationality
and the language spoken. One escort can take up to 3 minors from the same family.
The charge for an escort is 50% of the adults return fare. You must arrange, however,
for your child to be accompanied to the check-in desk at time of flight departure,
and to be met at the arrival hall at the final destination
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