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Booking Conditions
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Your Business/Holiday Contract:
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These booking conditions govern all bookings with Eastern Europe Travel centre whose
registered office is at 241 Mitcham Road London SW17 9JQ . How the booking conditions
apply to you vary depending on whether you have a flight only , hotel booking only
,or a tailored made itinerary. A tailor made itinerary can be a combination of flights,
hotels, transfers, car hire, and local sightseeing tours. If you book a tailor made
itinerary your contract is with International Business Travel centre.
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A contract arises between us once you have completed and signed our booking form
or confirm you have read and understood the booking conditions shown on our website
or from the email confirmation we had sent you, or made the appropriate payment
to us and we have issued our confirmation invoice. If you just book a flight or
a hotel only, or a local sightseeing tour only, International Business Travel centre
acts as a booking agent and your contract is with the supplier. The booking conditions
of that supplier will also apply to you. The person who makes the booking must be
18 years old or over, and accepts full conditions of our booking terms on behalf
of all members of the party and is responsible for all payment due from the party.
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Conditions A
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Reserving Your Holiday
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On receipt of your request and deposit we will confirm you’re booking and
from that point cancellation charges will apply, and send you a confirmation with
details of your arrangements. Please note that a telephone booking confirmation
is as firmly confirmed as if it were made/confirmed in writing at that time.
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Price Guarantee
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Charter Flight Arrangements:- The price shown on this confirmation invoice will
not be subject to any surcharges.
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Scheduled Flight Arrangements:- As scheduled airlines reserve the right to increase
prices at any time the price shown on this confirmation invoice will ONLY be guaranteed
once full payment is received. The payment of a deposit guarantees your seat, not
the price.
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Government Action:- Our Price Guarantee cannot cover increases due to direct Government
action. e.g. the imposition of VAT or Passenger Levy or state and local taxes.
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Minor Changes To Your Holiday
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If we are obliged to make any minor change in the arrangements for your holiday
we will inform you as soon as possible.
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Major Changes To Your Holiday
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If before you depart we have to make any major change to your holiday arrangements
e.g. change of departure time of more than 12 hours, change of airport (but excluding
changes between airports in the London region, aircraft type or airline) or accommodation
it will only be because we are forced to do so by circumstances usually beyond our
control. In such an unlikely event we will inform you immediately and our objective
will be to minimise your inconvenience. We will wherever possible offer you alternative
arrangements as close as possible to your original choice.
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You will then have a choice of accepting, taking another available holiday of similar
price or cancelling. Should you choose to cancel you will be reimbursed all monies
paid to us.
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Group Holiday
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Some of our holidays are based on minimum number of participants and in the unlikely
event that these numbers are not reached we reserve the right to cancel the tour
and refund all payments made. Prices are subject to increase if the group size is
reduced.
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Flights
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Details of airlines, flight numbers/schedules and destination airport will be shown
on your invoice/confirmation. We regret we are unable to guarantee specific aircraft
types or airline.
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Insurance
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The Company strongly recommend that the Client takes out adequatee insurance. The
Client is herewith recommended to read the terms of any insurance effected to satisfy
themselves as to the fitness of cover. The Company will be pleased to quote you
for insurance. Should insurance be declined you will be asked to sign our indemnity
form.
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Making A Booking
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The person making the booking becomes responsible to The Company for the payment
of the total price of the arrangements for all passengers shown on the invoice.
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Deposit
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No booking will be confirmed unless the required deposit has been received by The
Company.
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Changing Your Arrangements
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If you wish to change any item - other than increasing the number of persons in
your party - and providing we can accommodate the change, you will have to pay an
amendment fee per person. These fees can vary greatly and will be advised at the
time changes are made. All changes must be confirmed to us in writing. Please be
aware that some travel arrangements cannot be changed once a reservation has been
processed and therefore amendment charges could be as great as the total cost of
your holiday.
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Cancellation Prior To Departure
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Should you or any member of your party be forced to cancel your holiday prior to
departure, we must be notified in writing by the person who made the booking and
who is therefore responsible for the payment of the cancellation charges. Certain
travel arrangements (e.g Apex Tickets) cannot be changed or cancelled after a reservation
has been made and any alteration will incur a 100% cancellation charge.
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Cancellation After Ticket Issue
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will result in loss of 100% of total cost of all travel arrangements in most cases.
Please consult your reservation adviser.
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Charter Flights
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carry a 100% cancellation fee both before and after ticket issue.
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Conditions B
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Apply to all bookings covered by an ATOL No. other than 5699 as shown overleaf.
Please read the following terms and conditions carefully as they apply to all bookings
made. No variations shall be valid unless agreed and confirmed in writing by a Director
of The Company. A verbal variation will not be valid. The Company act as agents
only in transactions relating to flights, car hire, accommodation, package holidays
etc. and book those facilities for you (the client) on behalf of the Supplier or
Operator (the Principal). The Company are not the Principal and do not act as the
Principal nor shall they be construed as being such by inference or otherwise. This
confirmation does not constitute a contract.
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Your contract is with the Principal named overleaf. The Company are not liable for
the Principals actions, failures or omissions. No booking will be confirmed unless
the required deposit has been received by The Company. Principals reserve the right
to increase prices up to the date on which they receive the balance. Payment of
a deposit guarantees your seat, not the price. Bookings made will be immediately
subject to the Principal’s terms and conditions and The Company have no authority
to vary them in the Client’s favour.
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All amendments/cancellations will incur charges
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Please note that a telephone booking confirmation is as firmly confirmed as if it
were made/confirmed in writing at that time. The Company will attempt to fulfil
Clients requirements to its best abilities and in the event of complaint, will pass
such complaints to the Principal concerned on the Clients behalf. As agent only,
The Company will not be able to commit the Principal as to their correct course
of actions.
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The Company strongly recommend that the Client takes out adequate insurance whether
or not it is a Principal’s condition of booking. The Client is herewith recommended
to read the terms of any insurance effected to satisfy themselves as to the fitness
of cover. The Company will be pleased to quote you for insurance.
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Should insurance be declined you will be asked to sign our indemnity form.
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Booking COnditions of International Business Travel Centre.which is a trading name
of International Flights Ltd.” Please remember that the person making the
booking accepts ALL the booking Conditions and is liable for any amendment fees,
late payments or cancellation charges that arise on behalf of ALL the passengers
in their party. In addition they are also responsible for checking this and all
future documentation and for advising us immediately if anything is missing or incorrect.
The details overleaf are given in good faith based on information from the Principal
at the time of booking. Should it transpire that any of these details differ you
will be advised immediately.
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Payment
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You must pay the balance by the due date shown on the confirmation. Please note
that for some telephone bookings full payment may be required IMMEDIATELY i.e. before
you receive confirmation. If this applies you will be advised when the booking is
made. It is very important that you pay balances when due because failure to do
so may lead to the cancellation of your holiday and still leave you liable to the
cancellation charges. Where an extra “booking charge” applies this will
have been advised at the time of booking. All credit card payments are subject to
a 2% charge. However where cancellation can be avoided with the Principal a late
payment fee of £20 will be applied to your balance.
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Passports, Visa And Health Requirements
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You are responsible for checking all these items
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Passport and Visa: You must consult the relevant Embassy or Consulate for this information.
Requirements may change and you should check for up-to-date position in good time
before departure. We regret we can accept no liability if you are refused entry
onto the flight or into any country due to failure on your part to carry the correct
passport, visa or other documents required by any airline, authority or country.
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Health: Recommended inoculations for travel may change at any time and you should
consult your doctor on current recommendations before you depart. Health requirements
for your holiday destination are outlined in the Department of Health leaflet entitled
“The Traveller’s Guide to Health” (T4), which is available by
calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended
inoculations, take all recommended medication and follow all medical advice in relation
to your trip.
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Special Requests And Medical Problems
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If you have any special requests, pl ease advise us at time of booking. Although
we will endeavour to pass any such requests on to the relevant supplier, we regret
we cannot guarantee any request will be met. Failure to meet any special request
will not be a breach of contract on our part. If you have any medical problem or
disability which may affect your booked arrangements, you must advise us in writing
at the time of booking giving full details. If we feel unable to properly accommodate
your particular needs, we must reserve the right to decline/cancel your booking.
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Unreasonable Behaviour
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If in the reasonable opinion of a person in authority including a pilot or captain
you are not fit to travel, he or she may refuse to let you board the aircraft or
train or ship. Normally this happens if such a person thinks you are likely to disturb
or harm other passengers. In this case your contract with us will end immediately
and we will no longer be responsible for you. In addition if your behaviour is such
that an hoteliers reasonable opinion leads him or her to the view that they are
unable to accommodate you you may be asked to leave the hotel. In this instance
no refund for lost nights accommodation will be made and the cost of any other accommodation
or travel expenses will be absolutely your responsibility. We will also hold members
of your party jointly and individually liable for any damage to the property, together
with legal costs B
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Conditions Applying To A And B
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incurred in pursuing the claim. We can not be held responsible for the behaviour
or actions of other individuals or guests who have no connection with your holiday
arrangements or ourselves.
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Force Majeure
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We accept no responsibility for and shall not be liable in respect of any loss or
damage or alterations, delays or changes arising from unusual and unforeseeable
circumstances beyond our control, such as war or threat of war, riot, civil strife,
industrial dispute including air traffic control disputes, terrorist activity, natural
and nuclear disaster, fire or adverse weather conditions, technical problems with
transport, closure or congestion of airports or ports, cancellations of schedules
by scheduled airlines.
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Reconfirming Flights
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You must reconfirm all flights (Outward, Onward & Return) at least 72 hours
prior to each flight direct with the airline(s). The Company will not be liable
for any additional costs due to your failure to reconfirm flights.
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Document Despatch
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The address for all documentation will be that given at the time of booking. Documents
will normally be despatched 7 days before departure. N.B. For bookings made within
14 days of departure it may be necessary for you to collect your air tickets at
the airport. Any other vouchers will be posted/faxed to you direct. All airline
tickets are usually sent by First Class delivery and in this event it is your responsibility
to ensure collection and for added security tickets can be send via Recorded delivery
on clients request but it will be charge £5 per delivery. LATE BOOKINGS may
also require Registered/Courier delivery of documents in which case the appropriate
charges will have been advised at the time of booking.
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Building Works
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We cannot be held responsible for continual destination development but we will
endeavour to advise you of any building work that we consider will affect the enjoyment
of your holiday.
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Early Accommodation Check-Out
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If, for whatever reason, you check-out early from your pre-booked accommodation
you are not guaranteed any form of refund for unused nights. The information given
to you by hotel staff may be incorrect in respect of refunds. Our contracts are
with our suppliers and not hotels/apartments/villas directly and we must adhere
to their terms and conditions.
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Flight Tickets
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Do not be alarmed if you don‚t receive traditional flight tickets. Several
carriers have replaced these with electronic/e-tickets. These are printed on simple
A4 pieces of paper with a specific number for each passenger. Other carriers only
require confirmation number and do not issue any documentation at all
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